Refund and Cancellation Policy

Last updated: 1 November 2026

1. BunonAI balance

• Unused top up balance can be refunded if you request it within 7 days of payment.
• Balance that has already been used for AI requests cannot be refunded, because we pay the AI provider at the time of use.
• Promotional or bonus balance is not refundable.

2. GuruAI plans

• You can cancel a plan at any time; it stays active until the end of the period you paid for.
• If you are not satisfied, you can request a full refund within 7 days of your first payment for a plan.

3. Bunon Academy courses

• Full refund if you cancel before the course starts.
• 50% refund if you cancel within the first 7 days after the course starts.
• No refund after that, but you may transfer your seat to a later batch once.
• If we cancel a course, you receive a full refund.

4. Failed or duplicate payments

If money was deducted but your payment failed, or you were charged twice, we refund the full amount after verification.

5. How to request a refund

Email hello@bunonlabs.com or call +880 1672-836364 with your account email or phone number, the transaction ID and the reason. We review requests within 3 working days.

6. How refunds are paid

Approved refunds are returned to the original payment method (such as bKash, Nagad or card) within 7 to 10 working days. Timing after we send the refund depends on your payment provider.